LEADs - Müşteri İlişkileri Yönetim Sistemi

Product Main Category: System Integration

Bir Müşteri İlişkileri Yönetim Sistemi

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Product Main Category: System Integration

Offered solutions

Enterprise Content Management (ECM)

Groupware, Collaboration-Software

Finance & Human Resources

Financial Accounting, Business Accountancy
Payment Handling

Marketing & Sales

Customer Relationship Management (CRM/xRM)
Sales planning and control
Marketing Automation
E-Commerce resp. Shop System
Configure Price Quote (CPQ)
Product / Variants Configurator
Product Information Management (PIM)
MAM (Media Asset Management)
Electronic Point of Sale
Commercial order processing
Contact / Activities Management
Mobile CRM
Analytical CRM
Event / Training Management
Call-Center

Role in the market

Manufacturer
First installation of the solution (year): 2008-02-16
Number of installations (customer, company) of the solution in operation: 30
Number of installations (customer, company) of the solution (own customers) serviced by company: 30

Pricing model

Licence per named users
Licence per concurrent users
Licence depending on company key data (e.g. turnover, transaction quantity)
Rental model
Subscription
Cloud / SaaS (ASP- and rental model) / Multi-Instance
Cloud / SaaS (ASP- and transactionsmodel) / Multi-Instance
Price category per server, basic licence
Project based
Price per device
Free of charge (Time limit)
Free of charge (Pilot Phase)

Maintenance service areas

Hotline and support
Online portal (Incident Management)
Supply of bugfixes and updates
Supply of new releases
Transfer of individual customisations into the new release version
Release changes (service)
Online portal for knowledge management
On-site service and maintenance
Remote Maintenance

Application areas (Process)

Business Development
Marketing
Sales
Inventory

Application areas (Operational)

Planning
Control
Efficiency
Training
Data collection
Data analytic
Data integration
Reporting
Visualization
Flexibility
Optimization
Material, product identification
Material, product tracking
Customer experience
Knowledge management (Collaboration)

Target customer structure

Business-to-consumer
Business-to-business
Manufacturing
Trade
Service

Target customer production structures

Project based manufacturing
Single unit, small series manufacturing
Variants manufacturing
Series manufacturing
Mass manufacturing

Supported production models

Discrete Manufacturing
batch manufacturing
process manufacturing

Industry focus

Medium specialisation (selected spectrum of sectors)
Sector-independent solution
Mining and quarrying
Processing and preserving of meat and production of meat products
Manufacture of dairy products and ice cream
Manufacture of beverages
Manufacture of tobacco products
Manufacture of other food products (e.g. Manufacture of fish, fruit and vegetable products)
Manufacture of textiles
Manufacture of wearing apparel
Manufacture of leather products, shoes
Manufacture of wood and of products of wood (except furniture)
Manufacture of paper and paper products, printing
Printing
Reproduction of recorded media (audio, photo and data carriers)
Manufacture of coke and refined petroleum products, Manufacture of fissible and fertile materials and products
Manufacture of chemicals and chemical products
Manufacture of basic pharmaceutical products
Rubber products
Plastic products
Manufacture of glass and glass products, Manufacture of ceramic products, Nonmetallic mineral processing
Manufacture and initial processing of iron and steel; Manufacture of ferro-alloys and NE metals
Manufacture of tubes, pipes, hollow profiles and related fittings, of steel
Casting and Foundry Industry
Manufacture of fabricated metal products
Manufacture of machinery and plants
Machine Tools
Manufacture of engines and turbines, except aircraft, vehicle and cycle engines
Manufacture of agricultural and forestry machinery
Manufacture of ovens, furnaces and furnace burners
Manufacture of lifting and handling equipment
Manufacture of non-domestic cooling and ventilation equipment
Manufacture of metal forming machinery
Manufacture of machinery for mining, quarrying and construction
Manufacture of domestic appliances
Manufacture of weapons and ammunition
Manufacture of other special-purpose machinery
Manufacture of office machinery and equipment, Electrical and Precision engineering
Computers and peripheral equipment
Manufacture of electricity distribution and control apparatus
Manufacture of communication equipment
Manufacture of irradiation, electromedical and electrotherapeutic equipment
Manufacture of instruments and appliances for measuring, testing and navigation
Manufacture of optical instruments and clocks
Manufacture of vehicles, Manufacture of parts and equipment for vehicles
Manufacture of motor vehicles, parts and equipment for motor vehicles
Building of ships and boats
Manufacture of railway locomotives and rolling stock
Manufacture of transport equipment (e.g. bicycles, motorcycles)
Furniture
Jewellery, musical instruments, sports goods, games and toys
Recycling
Energy supply
Construction
Site preparation
Wholesale of agricultural raw materials and live animals
Wholesale of food, beverages, tobacco
Wholesale of textiles
Wholesale of wearing apparel and shoes
Wholesale of electrical household appliances, telecommunication appliances
Wholesale of household appliances made from metal, china and glassware and cleaning materials
Wholesale of pharmaceutical goods, medical and othopedic goods
Wholesale of perfume and cosmetics
Wholesale of chemical products
Wholesale of solid, liquid and gaseous fuels and related products
Wholesale of metals and metal ores and steel
Wholesale of construction materials
Wholesale of hardware, plumbing and heating equipment and supplies
Wholesale of waste and scrap
Wholesale of machinery, equipment and supplies
Wholesale of other office machinery and equipment
Wholesale of other raw materials and intermediate products
Wholesale of other consumer goods
Retail sale in non-specialised stores
Dispensing chemist in specialised stores
Medical, orthopedic and cosmetic articles (e.g. drugstore)
Textiles, clothing, shoes and leather products
Furniture, household articles
Electrical household appliances and musical instruments
Optical articles, computers, software, telecommunication
hardware, paints, constructing and DIY articles
Retail sale of wall and floor coverings, art, stamps, coins, gifts, clocks, jewellery and games and toys in specialised stores
Flowers, plants, seeds, animals, zoological products
Books, magazines, newspapers and stationery
Other retail sale
Sale of vehicles
Motor vehicles
Parts and accessories for motor vehicles
Motor bicycles, parts and accessories
Maintenance and repair of motor vehicles; retail sale of automotive fuel
Maintenance and repair
Maintenance and repair of motor vehicles
Repair of other consumer durable goods
Petrol stations
Hotels and similar accommodation
Restaurants, cafes, ice cream parlours and mobile food services
Beverage services, bars, clubs
Event catering/canteens
Railways
Water transport
Air transport
Taxi operation
Other land transport (coaches, trams)
Freight transport and storage
Transport and logistics services
Other supporting and incidental activities in transport (airports, parking lots etc.)
Postal and courier activities
Telecommunication
Activities of holding companies
Services mainly for companies
Real estate activities
Professional building management
Procurement of real estate, buildings and appartments
Management of real estate, buildings and appartments (e.g. Facility Management)
Rental of movable materials without operators
Rental of vehicles
Rental of machines and appliances
Rental of consumer durable goods
Professional company-related services
Software suppliers
Dataprocessing, databases, hardware consulting and maintenance
Scientific research and development
Accounting, bookkeeping and auditing activities; tax consultancy
Advertising, market research, public relations
Architectural and engineering activities
Technical, physical and chemical testing and analysis (e.g. laboratories)
Employment placement agencies
Security and investigations
General cleaning of buildings, furnishings and vehicles
Filling and packaging activities
Call centers
Photocopying, document preparation, writing and translation services and other specialised office support activities

Number of employees (Fit)

1-4 employees
5-9 employees
10-19 employees
20-49 employees
50-99 employees
100-249 employees
250-499 employees
500-999 employees
1000-4999 employees

Typical project budgets (licences and implementation)

up to ca. 1.000 USD
up to ca. 10.000 USD
up to ca. 25.000 USD

Typical duration of an implementation project

"Plug & Play" (max. 2 weeks)
Short duration (up to app. 2 months)
Medium duration (up to app. 6 months)

Application Development Tools and Platforms

Windows

Solution programming languages (Programming, Scripting & Markup)

Javascript
.Net
Node.js
HTML/CSS
SQL
C#

Supported databases

MS SQL-Server

Communication/middleware technologies

MQTT
REST
Web Socket
TCP/IP
WiFi
GPRS/2G/3G/4G
NFC
Data storage infrastructure
On Premise
Hosted (Data Center)
Cloud
Public Cloud
Private Cloud

Platforms (IoT, IIoT) used for data storage and processing

Microsoft

Supported languages (GUI, user interfaces)

Turkish
German
English
French
Italian
Japanese

Integration with high-level systems

Logo
Mikro
BilTAY Teknoloji
BilTAY Teknoloji
Company Details
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Company founded (year)?: 2006-02-16
Company's head office location (Country): TR
Company's head office location (City): Eskişehir

Number of Employees

Head office: 18
Country wide (Total): 18
World wide (Total): 18

Offered services

Management Consulting
Business Strategy Consulting
IT Strategy Consulting
Organisation and Process Consulting
Lean Production Consulting
Digital Transformation Consulting
Software Development and Customisation
Project Management
Application Hosting
Application Service Providing (SaaS)
Training

Offered contract forms

Contract of Sale for licenses
Leasing Contract for licenses
Service Contract for Implementation
Contract for work and labour (implementation)
Fixed-price contract for work and labour (implementation)
Project contract (Software and Implementation)

Countries service provided in Europe

Germany
United Kingdom
Ireland
Spain
Sweden
Italy
Turkey

Countries/Regions service provided in North and South America

Canada
USA

Countries/Regions service provided in Asia

Japan
No reference was entered.
No additional documents were uploaded.
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